Privacy Policy
Your privacy matters to us at Window Linen Field
Information We Collect
If you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This may include your name, company name, email, phone, delivery locations, and any particular requirements for your floral needs. Payment details are also collected when you place orders, though payments are handled securely via our payment partners.
For corporate clients, we might obtain extra business information like company registration data, preferred delivery timelines, and budget constraints to tailor our service to your business.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser, device details, and navigation patterns on our site. We use this information to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your personal data to complete orders and deliver strong customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specs, and keeping you informed about your service needs.
We also analyze information to enhance our services and user experience on our site, helping us identify which corporate floral offerings are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Window Linen Field respects your privacy and does not sell your personal data to others. We disclose information only as needed to deliver our services or when required by law.
We may share required data with trusted service partners who assist in running our business, such as delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may reveal information when mandated by law, a court order, or government request, and also to safeguard our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost importance and deploy suitable technical and organizational safeguards to shield it. This involves secure storage of data, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your personal data is used.
To exercise these rights, please contact us via the information at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order records: three years after the last service interaction
- Payment transaction logs: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser's preferences. Yet turning off certain cookies might impact site functionality. For comprehensive details on how we use cookies, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Window Linen Field and our site. We are not accountable for the privacy practices of other sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Reach Us Regarding Privacy
Window Linen Field Privacy Unit
Rose Court, Floral Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about a week.